Return & Refund Policy
At AL-IMRAN BOUTIQUE, we strive to ensure your complete satisfaction with every purchase you make from our clothing E-commerce website. We understand that sometimes a return or refund may be necessary, and we have outlined our refund policy below to assist you in this process.
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Eligibility for Refunds:
- Items must be returned within 7 days for local and 12 days for international clients from the date of receiving.
- To be eligible for a refund, the item must be in unused and unworn condition , with all original tags and packaging intact.
- We will not accept the refund request if the product has no issues.
- You can request for a refund if the ordered product is not same as shown or defective.
- Items that have been damaged, altered from customer side or from Al-Imran Boutique (on demand), or washed may not be eligible for a refund.
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Timeframe for Refunds:
- You may request a refund on same day of delivery.
- Beyond this timeframe, we may not be able to process your refund request.
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Return Process:
- To initiate a refund, please contact our customer service team at [923230376005].
- Provide the order number, item(s) you wish to return, and the reason for the return.
- Our customer service team will guide you through the return process and provide you with a return authorization if applicable.
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Shipping and Return Costs:
- Customers are responsible for the shipping costs associated with returning the item for a refund.
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Refund Options:
- Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
- If approved, the refund will be processed within [7] business days.
- Refunds will be issued through the original payment method used for the purchase unless otherwise specified.
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Non-Refundable Items:
- Certain items may be non-refundable, including but not limited to:
- intimate apparel for hygiene reasons.
- Custom-made or personalized items.
- Final sale or clearance items.
- Certain items may be non-refundable, including but not limited to:
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Exchanges:
- If you wish to exchange an item for a different size, color, or style, please contact our customer service team.
- Exchanges are subject to product availability.
- If the requested exchange item is not available, we may offer a refund or store credit as an alternative.
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Damaged or Defective Items:
- If you receive a damaged or defective item, please contact our customer service team on same day of delivery.
- We may request photos or additional information to assess the issue.
- Depending on the circumstances, we will provide a refund, replacement, or repair for the damaged or defective item.
Please note........! that this refund policy is subject to change without prior notice. We encourage you to review our website or contact our customer service team for the most up-to-date information regarding our refund policy.
If you have any further questions or require assistance, please do not hesitate to reach out to our customer service team. We are here to help and ensure your shopping experience with us is enjoyable and satisfactory.
